Our friendly UK based team is ready to answer any questions you have.
Do you have a treatment question, want some general advice, or have you spotted a problem with our website? We’d love to hear from you.
Our average email response time is around 24 hours.
To talk to someone straight away call us between 9am–6pm, Monday to Friday
If you have a medical emergency, call 999 for medical assistance or NHS 111. Dr Felix is not an emergency service.
37 Main Street Airdrie ML6 9SG United Kingdom
All personal data and order information is 100% confidential and encrypted. Only pharmacy staff and prescribing doctors can access this data. We promise never to share any data unless legally obliged to by law. We're proud to go above and beyond UK Data Protection Legislation.
Having happy customers is our priority, so if you have a complaint then please email: complaints@drfelix.co.uk
Written complaints should be sent to: Dr Felix, 37 Main Street, Calderbank, Airdire, Lanarkshire, ML6 9SG
If you are unsatisfied with our response then you can also contact our regulating body below.
Healthcare Improvement Scotland
Independent Healthcare Complaints
Gyle Square, 1 South Gyle Crescent
Edinburgh, EH12 9EB
E: tracy.birch@nhs.net
T: 0131 623 4701
Our average email response time within 24 hours.
Talk to someone straight away call us between 9am–6pm, Monday–Saturday
37 Main Street Airdrie ML6 9SG United Kingdom
All personal data and order is 100% confidential and encrypted. Only pharmacy staff and prescribing doctors can access this data. We promise never to share any data unless legally obliged to by law. We're proud to go above and beyond UK Data Protection Legislation.
Having happy customers is our priority,so if you have a complaint then please email: complaint@drfelix.co.uk
Written complaints should be sent to: Dr. Felix, 37 Main Street, Calderbank, Airdire, Lanarkshire, ML6 9SG
Prescription fees enable our qualified doctors to issue you a prescription for your medication, just like if you visit your local pharmacy. Instead of a high flat rate like the NHS, we offer cheaper fees based on the total cost of your order.
How much will it cost?
| Order total | Fee |
|---|---|
| Up to £25 | £2.50 |
| Up to £50 | £4.99 |
| Up to £100 | £7.99 |
| Over £100 | £9.99 |
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If you’re not sure what to choose, our qualified GPs can help.
A doctor will review your consultation and message you with a suggestion within 1-2 working days.
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