Our average email response time is around 24 hours.
To talk to someone straight away call us between 9am–6pm, Monday to Friday
If you have a medical emergency, call 999 for medical assistance or NHS 111. Dr Felix is not an emergency service.
Where we’re based
37 Main StreetAirdrieML6 9SGUnited Kingdom
Privacy is important
All personal data and order information is 100% confidential and encrypted. Only pharmacy staff and prescribing doctors can access this data. We promise never to share any data unless legally obliged to by law. We're proud to go above and beyond UK Data Protection Legislation.
Complaint or concern?
Having happy customers is our priority, so if you have a complaint then please email: complaints@drfelix.co.uk
Written complaints should be sent to: Dr Felix, 37 Main Street, Calderbank, Airdire, Lanarkshire, ML6 9SG
Dr Felix is regulated by Healthcare Improvement Scotland. You can also contact them at any time. Eligible complaints will be investigated and a written response provided within 20 working days.
All personal data and order is 100% confidential and encrypted. Only pharmacy staff and prescribing doctors can access this data. We promise never to share any data unless legally obliged to by law. We're proud to go above and beyond UK Data Protection Legislation.
Prescription fees enable our qualified doctors to issue you a prescription for your medication, just like if you visit your local pharmacy. Instead of a high flat rate like the NHS, we offer cheaper fees based on the total cost of your order.
