UK Delivery Options

Postage Options Cost Details
Royal Mail Signed For™ (1st Class) £2.95 Can take between 1 to 4 working days after dispatch. Orders placed on weekdays before 12:30pm will usually be dispatched the same day. Orders placed on weekends/bank holidays will be dispatched the next working day.
Royal Mail Special Delivery™ (Next Day) £6.95 Special delivery before 1.00pm the next working day after dispatch excluding Friday. Orders placed on weekdays before 12:30pm will usually be dispatched the same day. Orders placed on weekends/bank holidays will be dispatched the next working day.

Note: Although orders dispatched on Fridays are often delivered on Saturday but this is NOT guaranteed. Royal Mail charges an extra £5.oo for the Saturday guarantee. We can add this to orders on request from customers before dispatch but it is not part of our standard service which is £6.95 and orders delivered before 1:00pm the following day if dispatched Monday to Thursday.

E.U Delivery Options

Postage Options Cost Details
Royal Mail International Tracked & Signed™ £9.95 Delivery aims to Western Europe 5 working days and 10 days to Eastern Europe. Tracked & Signed is a combination service offering full end-to-end tracking, signature on delivery and an online delivery confirmation.

Discreet Packaging

All medication parcels are sent in discreet packaging. No reference to the medication appears on the packaging.

Order Confirmation

You will receive a payment confirmation email from Dr Felix once you have placed your order, please refer to your ‘My Account Area’. Once your consultation has been reviewed and approved by one of our doctors who will issue a prescription to the pharmacy to dispense your medicine, you will receive another email followed up with details of your parcel tracking number. Your prescription is dispensed from an NHS pharmacy within 24 hours of being issued. Please Contact Us for any further enquiries you may have.

Dispatch and Tracking

We dispense and dispatch prescriptions during our operation hours of (Monday to Friday: 9:00am-6:00pm) and aim to dispatch your order on the same day. Any orders placed on Saturday and Sunday or a bank holiday will be dispensed and dispatched on the next working day. All deliveries require a signature upon receipt unless you request a not signed for service in your order notes at the point of placing the order. You will be notified via an email to confirm when your parcel has been dispatched with tracking information.

Royal Mail Tracking

UK orders can be tracked until receipt of parcel depending on the service selected. Royal Mail 1st Class Signed service provides delivery confirmation and Special Next Day service provides a fully tracked service. International standard service does not offer any tracking, Royal Mail international tracked and signed service allows tracking until the package leaves the UK, thereafter tracking may be limited to only on receipt once parcel has been signed for depending on your location. If you need to enquire about a delivery please contact the dispatch team at the pharmacy.

Track my delivery

Please track your delivery at Royal Mail.

Delivery charges

UK delivery charge is £2.95 flat rate for all standard packages via ‘Royal Mail Recorded Signed For™ (1st Class)’ (1-4 working days) or £6.95 for ‘Royal Mail Next Day Guaranteed’.

We only offer a single delivery option to all EU countries which is £9.95 flat rate via Royal Mail international Tracked and Signed service. Although Royal Mail advise it can take 5 working days, this is not a guarantee and can sometimes take longer around 10 to 15 days. We cannot declare an item lost until 21 days have passed as per Royal Mail’s policy.

Useful Information

Confidential Service

We use discreet packaging for all orders; prescription and non-prescription medicines with only our return address on the package. For lower cost orders a non-signature service may be used. You can request for your delivery to be not signed for, but the risk of the package being lost then lies with you.

Declined orders

You will be messaged by a doctor if they need any additional information prior to issuing your prescription. If your order is declined for any other reasons you will be informed of this via a private message. Dr Felix will automatically refund the full amount to the same payment card.

Channel Islands

Please choose United Kingdom as your country and enter the island name (Jersey, Guernsey, Isle of Man) in the ‘City’ field.

Restricted territories

We regret we are unable to deliver outside of the EU (including Norway).