Frequently Asked Questions

Ordering Process


Is the service confidential?

Your medical data and order history is completely confidential and will only be viewable by our pharmacy staff and prescribers.

What will appear on my bank statement?

When you pay by credit/debit card, payments will be shown on your statement under the name "WWW.DRFELIX.CO.UK"

What do I do if experience any side effects or need help after treatment?

Contact your GP or Dr Felix if you experience any side effects of treatment and seek immediate medical attention if side effects are severe. If the side effects are life threating call 999 otherwise call 111 for NHS emergency services.

Is Dr Felix safe?

Absolutely! We’re a fully registered pharmacy with UK regulated doctors and pharmasists.

Ordering process

Do I need a prescription to order?

You do not need an existing prescription to use our service. We offer a free consultation process which is reviewed by one of our prescribers who will issue a private prescription (for all eligible patients).

Is there a prescription free?

Dr Felix charges a small prescription fee on all our medications; however, we do not charge prescription fees for any of our STI tests. Instead of a high flat rate like the NHS, we offer cheaper fees based on the total cost of your order.

Will my GP be informed of my treatment?

If you wish us to notify your GP then this can be done on request. Although it is recommended to keep your doctor informed of the medication you are taking, this is completely optional and we will never inform your GP without your consent.


Is the Packaging discreet?

Yes, we only use plain, discreet packaging without any branding or label

Do you deliver to the USA?

No, we do not offer delivery to the USA.

Will I receive a tracking number?

You should receive your tracking number by email automatically, once Royal Mail/ DX have collected your order for delivery.
This is usually around 6PM.

You should check your junk mail if you have not received this. If you don't receive the email, please let us know, and we will get this for you manually.

Do I need to sign for my delivery

Yes. All orders for medication require a signature on receipt of delivery

If you are not in to receive your package, it is automatically sent to your local post office and held for 5 business days. You should be left a card, or updated online with the tracking reference number.

If it is not collected within this time frame, this will be returned, and there are redelivery fees associated with this.
Redelivery costs £10 due to costs incurred for return and redelivery.

Can I put my local Post Office as my delivery address?


Post offices will return packages sent directly to them, and this will incur a £10 redelivery charge.

How long does delivery take?

Orders placed before 14:00 GMT on weekdays are usually dispatched the same working day.