Your medical data and order history is completely confidential and will only be viewable by our pharmacy staff and prescribers.
When you pay by credit/debit card, payments will be shown on your statement under the name "WWW.DRFELIX.CO.UK"
Contact your GP or Dr Felix if you experience any side effects of treatment and seek immediate medical attention if side effects are severe. If the side effects are life threating call 999 otherwise call 111 for NHS emergency services.
Absolutely! We’re a fully registered pharmacy with UK regulated doctors and pharmasists.
You do not need an existing prescription to use our service. We offer a free consultation process which is reviewed by one of our prescribers who will issue a private prescription (for all eligible patients).
Dr Felix charges a small prescription fee on all our medications; however, we do not charge prescription fees for any of our STI tests. Instead of a high flat rate like the NHS, we offer cheaper fees based on the total cost of your order.
If you wish us to notify your GP then this can be done on request. Although it is recommended to keep your doctor informed of the medication you are taking, this is completely optional and we will never inform your GP without your consent.
Yes, we only use plain, discreet packaging without any branding or label
No, we do not offer delivery to the USA.
You should receive your tracking number by email automatically, once Royal Mail/ DX have collected your order for delivery.
This is usually around 6PM.
You should check your junk mail if you have not received this. If you don't receive the email, please let us know, and we will get this for you manually.
Yes. All orders for medication require a signature on receipt of delivery
If you are not in to receive your package, it is automatically sent to your local post office and held for 5 business days. You should be left a card, or updated online with the tracking reference number.
If it is not collected within this time frame, this will be returned, and there are redelivery fees associated with this.
Redelivery costs £10 due to costs incurred for return and redelivery.
Post offices will return packages sent directly to them, and this will incur a £10 redelivery charge.
Orders placed before 14:00 GMT on weekdays are usually dispatched the same working day.