We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal information, including encrypting your information to applicable industry standards.
During your visit to our site we may gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your goods and queries. We only keep your information for as long as is necessary to process your order, process any applicable refunds, respond to any complaints/feedback or to provide you with promotional information you have subscribed to.
Ordinarily we do not have access to your financial information which is securely transferred directly to our card processing agents and who process it on our instructions.
We supply your information electronically to our couriers who need your details to deliver your orders.
When you register your details with us, you have the option to subscribe to future promotions and special offers. You may unsubscribe from this at any time by emailing email@example.com.
We do not transfer your information outside the European Economic Area (“EEA”) unless you are a user located outside the EEA in which case we may need to transfer your information to deliver your goods, process payment/refunds, or to send you promotional information you have subscribed to.
Our website can recognise past users by using cookies. Cookies personalise your visits to our website to meet your individual preferences. You can disable cookies by adjusting your internet settings.
This website contains links to other websites with their own privacy policies, we are not responsible for the privacy policies of these websites.
When you supply your information to us you accept the risks associated with the Internet and will not hold us responsible for any loss of your information unless we have breached our duty of care to you.
Alternatively you can contact us on +44 (0)1236 758420.
www.drfelix.co.uk is Payment Card Industry Data Security Standards (PCI DSS) compliant and is scanned for server vulnerabilities on a regular basis to ensure our security systems are up to date and comply with industry standards.
Dr Felix abides by Data Protection Act and understands why safety is paramount for our customers making payments online. We endeavour to make sure we secure ours customer’s payment card data. Our customers depend on us to keep their information safe and Dr Felix repays their trust with compliance to the PCI Security Standards.
What is PCI compliance?
The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment. The PCI DSS is administered and managed by the PCI Security Standards Council PCI SSC, an independent body that was created by the major payment card brands (Visa, MasterCard, American Express, Discover and JCB). A copy of the PCI DSS is available: download PCI Security Standards (pdf).
What you need to know about PCI Compliance
The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment. Cardholder data is any personally identifiable data associated with a cardholder. This could be an account number, expiration date, name, address, social security number, etc. All personally identifiable information associated with the cardholder that is stored, processed, or transmitted is also considered cardholder data.
Dr Felix is PCI compliant and subject to quarterly checks to make sure our security systems are secure and compliant so you can make payments on our website without a single worry.
This policy explains what cookies are, how we use them and how you can switch them off.
What are Cookies?
Cookies are small useful text files that are stored on your internet browsing device (e.g. computer, tablet or phone). They are used to remember useful information that allows certain functionality to work, for example cookies can be used to remember what’s in your shopping basket while you browse or if you’re logged in or not. Cookies don’t store your personal details such as your credit card details, your name or your date of birth. Cookies can’t harm your computer, and are active for differing lengths of time; some are stored until you close your browser, while others may last for several weeks or more.
- Enable you to set up an account, place orders and make payments;
- Remember items you place into your shopping basket;
- Remember items you have been looking at so that you can quickly and easily go back to an item you looked at previously;
- Enhance your shopping experience.
What types of Cookies do we use?
Our site uses session cookies and persistent cookies. Session cookies operate from the moment you log on to the site until the moment you log off. Once you log off session cookies are deleted. Persistent cookies will not be deleted after each session.
Strictly Necessary Cookies are essential to our site, if these are disabled, your experience on our site may be interrupted and you may not be able to use a shopping basket or make payment.
Performance Cookies collect anonymous data about visitors. We use the data to improve your future experience and identify issues that our users may be experiencing.
Functionality Cookies customise the look and appearance of our site. For example, a functionality cookie will remember your username and language preferences next time you visit.
Targeting or Advertising Cookies deliver advertisements which are tailored to your web activity. A targeting cookie tracks what you click on whilst on our site, and may share details of what you click on with other organisations such as advertisers. These cookies can also help us to measure the effectiveness of an advertising campaign.
Third party cookies may be used on our website by approved organisations to provide services on our website.
What happens if I turn off Cookies?
If you disable or delete cookies you may not be able to shop or access important parts of our site. Further information on cookies, including instructions on how to amend your browser settings to turn off cookies, is available widely online.